Refund policy

Last updated: 17 October 2026

Samuel Suite is made by Samuel Suite Pty Ltd. Our order process is run by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles payments, receipts and refunds for us.

30-day money-back guarantee

If Samuel Suite isn't right for your practice, tell us within 30 days of your first payment and we'll refund it in full. No questions asked.

• It covers your first payment on your first subscription, monthly or annual, including the Founding Member plan.
• One guarantee per practitioner.
• Your account closes once the refund is processed, so export your client records first. We'll show you how. We then delete your account data as set out in our Privacy Policy.
• On the Founding Member plan, a refund releases your founding place.

After 30 days

• Cancel any time. Your plan runs to the end of the period you've paid for, and you won't be charged again.
• After the first 30 days, we don't refund part of a month or the unused part of an annual plan, unless the law says we must (see Your rights).
• Changing plans: an upgrade starts straight away, and you pay only the difference for the rest of the period. A downgrade starts at your next renewal.
• On an annual plan, we'll email you 14 days before it renews.

How to cancel or ask for a refund

Any of these work:

• Email hello@samuelsuite.com from the email address you sign in with.
• Use the link in your Paddle receipt.
• Go to paddle.net and choose Request refund.

Refunds go back to the card or account you paid with.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law, or under other laws that apply to you. If the service has a major problem, you may be entitled to have it fixed or to a refund, even after 30 days.

Samuel Suite Pty Ltd · ACN 703 257 354 · ABN 43 703 257 354 · Brisbane, Australia · hello@samuelsuite.com